Terms and Conditions

WHITE MEDICAL TERMS & CONDITIONS OF SALE Please read our terms and conditions carefully, if you have any queries please contact Customer Services on 01788 553904, 9:00 am - 5:00 pm Monday - Thursday, 9:00 am - 4:30 pm Fridays (not including Bank/ Public Holidays).

ORDERS: White Medical accepts all orders subject to these terms and conditions. If you wish to have a variation then this can only be authorised in writing by White Medical. Orders placed by post, telephone, fax or e-mail are not binding until written notification by e-mail, fax or letter is received from White Medical. We also reserve the right to refuse any order.

CUSTOMERS: The person placing the order either on their own behalf, on behalf of someone else or on behalf of a company albeit as an employee or agent musty use thier own credit/debit card which is registered for thier use. Please note that the invoicing address must be where the card is registered i.e. where the statement is sent. The delivery address may differ and be at the convenience of the person ordering. The person must have the authority to place the order abd so agree to these terms and conditions on behalf of themselves or the company that they are ordering on behalf of.

PAYMENT: Online payment processing is powered by WorldPay and the following cards are accepted. Goods are not despatched until payment authorisation from WorldPay has been received. All goods supplied by White Medical to the customer remain the property of White Medical until White Medical receives payment for the goods and services supplied. Once delivery has been made the goods ordered from White Medical are the responsibility of the customer or nominated sub-purchaser. Until such time that the goods are the property of the customer, White Medical is entitled to repossess the goods and enter the Customers property without notice to repossess the goods.

PAYPAL: PayPal payment is accessed via WorldPay, please proceed with payment as WorldPay and click the PayPal logo. You will be forwarded to the PayPal site to login to your account and complete the payment. You will receive payment confirmation from both WorldPay and Paypal in the normal way.

THE CURRENT PRICE LIST: This price list replaces any previous issues and is subject to change without notice. Specifications can be altered and items withdrawn without notification or explanation. Please contact our Sales Team for confirmation on any specifications or prices.

CANCELLATION OF ORDER: White Medical will try to meet all customer needs but we shall be under no obligation to change/amend an order before despatch. If the customer wishes to cancel/amend an order it must be confirmed in writing and sent to us immediately and we will try our best to meet individual requirements. Where White Medical accepts such a cancellation/amendment a small charge may be applied to the customer.

DELIVERY: White Medical will endeavor to supply orders within 3-5 working days but however cannot be held responsible for any external circumstances, which may delay the delivery schedule. If you have any special delivery requirements White Medical must be notified in writing, as there may be a charge. Deliveries quoted are for main door entrance and reception desk only. If you have any building design problems with deliveries it is not the responsibility of White Medical if the customer does not give notice at time of ordering.

WARRANTY: Warranty of the goods is subject to the manufacturers current terms and may change without notice. Goods are supplied as described in current and relevant White Medical catalogue or website. White Medical gives no warranty and makes no representation as to the suitability or fitness of any goods for any particular purpose unless given or stated in the current brochure or website.

CARRIAGE: All orders placed with White Medical come with free 3-5 day delivery to mainland UK. Next-day mainland UK delivery is available at a cost of £9.99 inc VAT. All orders are placed under White Medicals own schedule and will be despatched in the most appropriate method as decided by White Medical. When a customer suggests or requires an alternative to the White Medical schedule then White Medical reserves the right to alter the delivery charge made irrespective of order value. Free Delivery is only available to mainland UK addresses, additional delivery cost will be incurred to other areas, we will contact each customer to discuss additional delivery costs prior to despatch of order.

DAMAGED & INCORRECT ORDERS: Deliveries, which are signed for unexamined, or incorrect orders (i.e. shortages) or any damaged items must be reported to White Medical within 3 working days of receipt of delivery otherwise no claim can be considered. Please maintain all packaging so that White Medical can examine it if theft is suspected or damage has occurred. If theft is suspected then White Medical and the carriers must be informed immediately (within 3 working days) so that an investigation can be carried out. Claims and/or investigations cannot be carried out until notification in writing is given by the customer to White Medical within 3 working days.

NON-DELIVERY & SUITABILITY: White Medical must be notified within 10 working days if goods are not received from date of invoice/notification of delivery otherwise no claims can be considered.

RETURNED GOODS: Goods are NOT supplied on a Sale or Return or Consignment basis. Returns must be in their entirety in all original packing supplied by White Medical and will only be accepted if prior written notification is received from the Customer. If a customer is not entirely satisfied with their purchases then White Medical must be notified in writing within 7 days of date of delivery. Failure to do so may result in the lack of a credit note or refund being issued. Goods cannot be returned if they have been re-labeled or marked in any way or if there is any evidence of tampering i.e. seals broken Goods returned are the senders responsibility. When goods are returned to White Medical it is advised that the customer retains a certificate of posting / adequate insurance and if possible a proof of delivery. When goods are returned due to warranty issues and repair, no automatic replacement will be sent in its place. All returned goods must be returned with an White Medical returns note with full details of customer name, address, invoice, full description of goods and reason for return. A credit will normally be allowed if goods have been authorised for return by White Medical within 7 days of despatch. A credit will not be issued if goods are sent back without prior notification. Also no goods will be accepted for credit if there is evidence of goods being damaged (improper handling), opened, used, seals broken, labels removed or new labels applied, damaged by fire, water or smoke, out of warranty, and sterile/disposable on despatch. Goods accepted at White Medical discretion for credit when one of the above occurs may result in a 15% handling fee calculated on the net invoice value that the goods were ordered under. Goods accepted for exchange will normally not be subject to a handling fee.

Microsoft® HealthVault™: (1) the Customer is obtaining services from WM (and not from Microsoft); (2) all disputes regarding Devices must be addressed solely by WM; and (3) disclaims all liability on the part of Microsoft;

SERVICING: White Medical can service or recommend a company who can service all goods in the White Medical brochure/website. Please contact our Customer Services team on 01788 553904 for further details.

PROPER LAW: This contract shall be governed & construed according to English Law and purchases submitting to the jurisdiction of the English courts. These terms and conditions of trade will prevail over any conditions that shall be issued by the customer. Customers should not rely on any representations made by staff as they do not form part of the contract or collateral contract. The above conditions shall apply to all total orders for goods received by White Medical for supply in UK. No other conditions whether or not inconsistent with these conditions will apply.