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Customer Services

Customer Services

PRODUCT RANGES: White Medical has carefully selected their products from the Professional Healthcare ranges of Omron, A&D, Nissei, Clement Clarke, Seca, Riester, Mindray, and Nonin. If there is a product that you are interested in but it's not listed please contact us directly on 01788 553904 and we will do our best.

PLACING AN ORDER: Call our sales team on: 01788 553904, fax the order to us on: 01788 560820 or buy online using are secure payment facility.

PAYMENT OF INVOICES: Payments can be made either by: i) Cheque (payable to White Medical) ii) Credit/Debit Card over the telephone (Visa/Mastercard/Maestro/Switch/Visa Delta) (sorry not AMEX or Solo) iii) BACS (Bank: Barclays Bank, A/C Name: White Medical, A/C No: 40784060, Sort Code: 207348) iv) Secure Online purchase via the WorldPay Internet Payment Gateway

NORMAL PAYMENT TERMS: Strictly 28 days

ACCOUNTS (NHS/Surgeries only): If you wish to set up an account please contact us with full details which should include contact name, telephone number, fax number, e-mail address, invoicing address and delivery address.

DELIVERY: Standard delivery is 2-4 working days or as specified on the product pages (apart from Seca scales which is 7-10 working days).

ADDRESS: White Medical, Meranti Lodge, Hillmorton Lane, Clifton upon Dunsmore, Rugby, UK, CV23 0BA.

CONTACT: tel: 01788 553904 fax: 01788 560820 email: enquiries@white-medical.co.uk web: white-medical.co.uk

WEEE (Waste electrical and electronic equipment): Regulations now exist for the safe and environmentally friendly disposal and recycling of old electrical equipment, as such White Medical's policy for the handling of WEEE is stated below.

Retail Customers: White Medical are obligated to take back electrical equipment ONLY if a new one is purchased through White Medical as a direct "like for like" replacement. As a mail order company we request that our customers inform us at the time of ordering that they have WEEE to return. We will dispatch a FREEPOST return address label with the new product so they can return the WEEE, White Medical will keep a full list of all WEEE items taken back free of charge and dispose of the items through a producer compliance sheme. Should a return label not be convenient we would advise a visit to the following website: www.recyclemore.co.uk which gives details of localised electrical disposal centres around the country.

Non-household Customers: White Medical has no obligation to take back WEEE from non-retail customers and refers those customers to the EEE producer. Each producer selling EEE to non-households must ensure it follows it's producer compliance scheme and is responsible for collecting, treating and recycling:

a) WEEE being replaced by the EEE the producer sells, if it was originally purchased from them or another producer, before 13 August 2005

b) EEE the producer has sold since 13 August 2005, when it is discarded as WEEE.

Further information about WEEE can be found at: www.netregs.gov.uk – (use the link WEEE on the left hand side)