Privacy Policy


The White Medical online store website is hosted on a secure server, and all personal details, including your name, address and contact details are protected through a process of encryption sometimes termed SSL.
White Medical does not collect or have access to any of your credit/ debit card details. When you select the ‘Pay’ button on the site you will be forwarded to WorldPay, a secure payment gateway that handles all the payment processing. WorldPay are approved by online consumer groups Safebuy and Trustwise UK.
Whenever you enter personal details, first ensure that a padlock is displayed somewhere on your internet browser's window. Clicking or double-clicking the padlock will display details of the certificate. Our online store is hosted on the domain btowstore.com. If you have any queries or concerns about using the website, send an email with your concerns to our Web Support team at web@white-medical.co.uk
White Medical protects the privacy of all its customers. Please read the following to clarify just what we do with your personal data and inform us if you have any queries.

The Details We May Collect So that we can improve our website and make it more user friendly we collect general information about the visitors. This includes, dates, times, durations and the pages you look at; we never record personal information about you from your browsing behaviour.

Use of the information White Medical will not send unsolicited emails to personal email addresses (spam). Should you decide not to be included in the periodic emails we send concerning new products or services, you can decide not to receive this information by clicking the unsubscribe link within the mail, or by contacting our customer services team.

Disclosure of the Information Your information will never be passed to any other company outside the White Medical group of companies. This excludes any request by the UK's law enforcement agencies. We may use and disclose information in aggregate for our own marketing purposes. In this instance, no individual customer will be identified.

External web sites Our web site contains links to other web sites outside of our control and which our Privacy Policy does not cover. If you access other sites using the links provided, the operators of these sites may collect information that will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way. They are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. If you experience problems with our site when you try to buy items it is usually to do with how you have set up the security settings in your web browser. If you have set your Security Settings in Internet Explorer or any other web browser to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To ensure proper use of the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". If you wish to learn more about cookies - exactly what they are, how to manage them etc, you could take a look at this website - www.allaboutcookies.org.

Your Access Rights White Medical conforms to the requirements of the Data Protection Act, 1998. You always have access to the information we hold about you. To obtain a copy of this information please contact: The Data Protection Officer, White Medical, Meranti Lodge, Hillmorton Lane, Clifton upon Dunsmore, Rugby, UK, CV23 0BA.